Your privacy is a core commitment at mio69 — not an afterthought. This Policy explains exactly what personal data we collect, why we collect it, how it is used and protected, and the rights you hold as a player based in Indonesia. Please read this document carefully before using the mio69 platform.
Privacy at a Glance
These cards summarize the most important points. They are not a substitute for reading the full policy below — all players should review this document in its entirety before using the mio69 platform.
Every data transmission between your device and the mio69 platform is protected using industry-standard TLS/SSL encryption. Your personal details, payment information, and account credentials are never sent in plain text.
mio69 does not sell, rent, or trade your personal information to third-party marketers. Data is shared only with the essential service providers required to operate the platform — and only under strict confidentiality agreements.
As a mio69 player, you have the right to access, correct, export, and request deletion of your personal data at any time. All such requests are handled by our compliance team within the timeframes set out in this Policy.
mio69 uses cookies strictly for platform functionality, security, session management, and aggregate analytics. We do not use third-party advertising cookies or behavioral tracking cookies that follow you across external websites.
Identity documents submitted for KYC verification are handled by certified verification partners and stored with the same encryption standard as financial data. Documents are used solely to confirm your identity and are never shared beyond this purpose.
mio69 applies a data minimization principle: we collect only the personal data that is strictly necessary to provide our services, fulfill legal obligations, and protect the security of the platform and all players on it.
Notice to Players: This Privacy Policy ("Policy") describes how mio69 ("Operator", "we", "us", "our") collects, uses, stores, and protects the personal data of players ("you", "your") who access and use the mio69 online gaming platform at https://mio69.cam. This Policy forms part of the mio69 Terms & Conditions. By registering an account or using the platform, you acknowledge that you have read and understood this Policy.
mio69 is an internationally operated online sportsbook and casino platform serving players primarily based in Indonesia. This Policy applies to all personal data that mio69 collects, processes, and stores in connection with the registration and operation of player accounts, the processing of financial transactions in Indonesian Rupiah (IDR), customer support interactions, and the delivery of gaming services including sports wagering, live dealer casino, slot titles, and togel (Indonesia's traditional numbers lottery) products.
This Policy applies to all channels through which personal data is collected: the mio69 website, mobile-optimized browser interface, any native application, live chat support, email communications, and KYC document submission portals. It does not apply to third-party websites or services that may be referenced on the mio69 platform but are operated independently.
mio69 is committed to handling your personal data with care, transparency, and in compliance with applicable international data protection standards. Where Indonesian data protection law or the laws of our operating jurisdiction impose additional requirements, those requirements take prec edence and we comply accordingly.
For the purposes of this Policy, the following terms have the meanings set out below:
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, including name, email address, phone number, date of birth, IP address, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction — whether automated or manual. |
| "Data Controller" | mio69, the entity that determines the purposes and means by which your Personal Data is processed. |
| "Data Processor" | A third-party service provider that processes Personal Data on behalf of mio69 under a written data processing agreement — for example, a payment gateway or KYC verification partner. |
| "KYC" | Know Your Customer — the identity verification process through which mio69 confirms the identity, age, and eligibility of players before processing withdrawals or upon request. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose, which may be withdrawn at any time. |
| "Sensitive Data" | A subset of Personal Data that warrants heightened protection, including government-issued ID numbers, financial account information, and — where collected — health-related data submitted in the context of responsible gaming self-exclusion requests. |
mio69 collects Personal Data through several channels and for distinct operational purposes. The categories of data we collect are described below:
| Category | Examples | How Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number, residential address in Indonesia | Account registration form |
| Identity Verification | KTP (National ID), passport scan, selfie with ID, proof of address (bank statement or utility bill) | KYC submission portal |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, etc.), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR | Deposit and withdrawal requests |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps, geolocation (country/region level) | Automatic collection via platform logs |
| Behavioral Data | Pages visited, games played, wagering history, session duration, feature interactions | Platform analytics systems |
| Communication Data | Live chat transcripts, support email correspondence, feedback submissions | Customer support channels |
| Responsible Gaming Data | Deposit limit settings, self-exclusion elections, cooling-off period requests | Responsible gaming tools within account settings |
mio69 does not collect data beyond what is necessary to operate the platform, verify player identities, process transactions, and fulfill applicable legal obligations. We do not collect sensitive medical data except where you voluntarily provide health-related context in a responsible gaming or self-exclusion request, and that information is handled with the highest level of protection.
mio69 uses the Personal Data it collects for the following specific purposes:
mio69 does not use your Personal Data to make solely automated decisions that produce legal or similarly significant effects on you without your knowledge and, where required, your explicit consent.
mio69 processes your Personal Data on one or more of the following legal grounds, depending on the purpose:
mio69 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We share your data only in the following limited and controlled circumstances:
In all cases where data is shared with third parties, mio69 requires those parties to maintain appropriate technical and organizational safeguards consistent with this Policy and applicable data protection law.
mio69 uses cookies and similar local storage technologies to operate the platform reliably and securely. Cookies are small text files stored on your device by your browser when you visit the mio69 website. The categories of cookies we use are:
mio69 does not use third-party advertising cookies, remarketing pixels, or behavioral tracking technologies that profile you across external websites. You may manage cookie preferences through your browser settings; note that disabling strictly necessary cookies will impair your ability to log in and use the mio69 platform.
mio69 implements a layered security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:
Despite these measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that poses a risk to your rights, mio69 will notify affected players and relevant authorities within the timeframes required by applicable law.
Your Responsibility: You play an important role in the security of your mio69 account. Use a strong, unique password, enable two-factor authentication where available, and never share your login credentials with any third party. mio69 will never ask for your password through any channel.
mio69 retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:
When Personal Data is no longer required, mio69 destroys or anonymizes it securely using industry-standard data destruction methods. Backups containing Personal Data are subject to the same retention schedules and are purged on the applicable backup rotation cycle.
As a player on the mio69 platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact the mio69 Privacy team using the details in Section 15. mio69 will respond to all verified requests within 30 calendar days.
You may request a copy of all Personal Data that mio69 holds about you, together with information about how it is used and with whom it is shared. mio69 will provide this in a structured, readable format.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request a correction. For account details such as your name or address, you may also update these directly within your account settings.
You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal retention obligations — data required by law cannot be deleted before the applicable retention period expires.
In certain circumstances — such as while a data accuracy dispute is being resolved — you may request that mio69 restrict how your Personal Data is used without deleting it entirely.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
You may object at any time to the processing of your Personal Data for direct marketing purposes. You may also object to processing based on mio69's legitimate interests, in which case mio69 will cease processing unless compelling legitimate grounds that override your interests can be demonstrated.
Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.
The mio69 platform is strictly intended for adults aged 21 and above. mio69 does not knowingly collect, store, or process the Personal Data of anyone under the age of 21. If you are a parent or guardian and believe that a minor has accessed the mio69 platform or submitted Personal Data without your knowledge, please contact us immediately using the details in Section 15. Upon confirmation, mio69 will take immediate steps to delete all data associated with the minor's interaction with the platform and permanently block access from the relevant device and credentials.
mio69 employs age verification checks at registration and as part of the KYC process to enforce the 21+ requirement. Any account found to belong to a player under 21 will be closed without exception.
The mio69 platform may display information about, or reference, third-party services such as game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) and payment providers. While mio69 selects its service partners carefully and requires them to meet data protection standards, we do not control the privacy practices of these independent third parties once data leaves the mio69 platform.
mio69 encourages you to review the privacy policies of any third-party service you interact with directly. mio69 accepts no liability for the data handling practices of third-party operators, game studios, or payment processors beyond the contractual data processing agreements mio69 holds with those partners.
mio69 operates on an internationally hosted infrastructure. This means that your Personal Data may be transferred to, and stored on, servers located outside of Indonesia. Where such transfers occur, mio69 ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, and transfer impact assessments — to provide a level of data protection equivalent to that afforded within Indonesia and the operating jurisdiction.
By using the mio69 platform, you acknowledge that your Personal Data may be transferred internationally for the purposes described in this Policy. mio69 will never transfer your data to a jurisdiction that does not provide adequate protections without first implementing appropriate contractual and technical safeguards.
mio69 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will update the "Last Updated" date at the top of this page and — where the change significantly affects your rights or how we use your data — notify you by email to the address registered on your mio69 account at least 7 days before the change takes effect.
Your continued use of the mio69 platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this page periodically. Archived versions of previous policies are available on request.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the mio69 Privacy team through the following channels:
If you are not satisfied with how mio69 has handled your privacy concern after raising it with our team, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Our support team is available around the clock. You can also review our full Terms & Conditions, explore our Responsible Gaming tools, or check the FAQ for quick answers.